Refund Policy

Operator: Madam F F Global LTD · Last updated: 22 October 2026

Tradara sells digital software licences, not physical products. This policy describes how customers can request a refund. It is subject to applicable consumer protection and payment-provider requirements.

1. Refund requests

Customers may request a review of a payment if they were charged twice, paid an incorrect amount, did not receive access after payment verification, or experienced a substantial software-delivery issue that our support team could not reasonably resolve. We consider each request based on payment evidence, licence activation and usage, the circumstances and applicable law.

2. Digital access already used

Because software access is delivered digitally, we may consider whether the licence was activated and substantially used. However, nothing in this policy excludes a refund or remedy required by applicable law. We do not guarantee trading results, and trading losses are not a basis for a software-payment refund.

3. How to request a review

Use the contact methods on our Contact page. Please provide the account email, licence plan, payment date and transaction reference or transaction hash. Never submit a password, full card number or cryptocurrency private key. We review the payment record and respond through our support channel.

4. Approved refunds

If a refund is approved, it will be returned through an appropriate available payment route, subject to identity checks, provider requirements and any legally required process. Processing times may vary with banks and blockchain networks.